# Document Viewer is Forcing PDFs to Download

**URL:** <https://community.stackerhq.com/t/document-viewer-is-forcing-pdfs-to-download/1062>\
**Category:** Ask the Community\
**Created:** [January 27, 2026, 3:45pm UTC](https://community.stackerhq.com/t/document-viewer-is-forcing-pdfs-to-download/1062 "2026-01-27T15:45:33Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Derek](https://dub1.discourse-cdn.com/flex017/user_avatar/community.stackerhq.com/derek/32/804_2.png) [@Derek](https://community.stackerhq.com/u/Derek)\
**Post date:** [January 27, 2026, 3:45pm UTC](https://community.stackerhq.com/t/document-viewer-is-forcing-pdfs-to-download/1062/1 "2026-01-27T15:45:33Z")

</div>

I cannot find how to contact support, so am going to post here. We are having trouble with document preview on our system.

When viewing uploaded files in Chrome or Edge, PDFs are being downloaded instead of previewed. Uploaded images are previewing normally.

When viewing in Safari, neither PDFs or images are previewing. PDFs show a blank gray viewer and images display a download button.

Any help would be greatly appreciated, and do let me know where I can reach out to support. Thanks!

---

<div class="post-metadata">

**Author:** ![Ambroise](https://dub1.discourse-cdn.com/flex017/user_avatar/community.stackerhq.com/ambroise/32/431_2.png) [@Ambroise](https://community.stackerhq.com/u/Ambroise)\
**Post date:** [January 28, 2026, 9:46am UTC](https://community.stackerhq.com/t/document-viewer-is-forcing-pdfs-to-download/1062/2 "2026-01-28T09:46:12Z")

</div>

To contact support, you can do it from your app directly (chatbot right bottom), alternatively you can use [Slack](https://join.slack.com/t/stacker-customers/shared_invite/zt-2jpcb4gp2-v4WAn3~Fb3P4WtDyf6BEFA). 🙂